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Emergencies

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»Ê¹Ú²ÊƱ Emergency Preparedness and Response

Emergencies can happen anytime and may include fire, chemical spills, gas leaks, medical emergencies, bomb threats, or physical threats. »Ê¹Ú²ÊƱ has established procedures to respond to these situations effectively.Ìý

Emergency actions – videos

Watch these videos to learn how to safely respond to an emergency at »Ê¹Ú²ÊƱ:

  • The Security Operations team at »Ê¹Ú²ÊƱ is responsible for rapid response when emergencies are reported by staff, students, or visitors. You can initiate a rapid response by:

    • Reporting through the SafeZone app
    • Calling the emergency line: 9385 6666
    • Using a Help Point located across campus
    • Using any lift phone
    • Activating a duress button (where available)
    • Alarm notifications, e.g., fire alarms

    Responses are managed from the Security Operations Control Room and overseen by our Emergency Response Teams.

  • Our Emergency Response Teams include Emergency Control Organisations (ECO), Security Operations, and the Emergency Management Team.

    • ECO (Wardens) and Security Operations: These teams are trained to provide the initial response to emergencies.
    • Emergency Management Team: This team maintains response plans, conducts training and exercises, and coordinates incident response activities, ensuring escalation to relevant stakeholders as needed.

  • Our building ECO teams consist of volunteer staff who help keep our campus community safe. These volunteers play a crucial role in ensuring a consistent and effective response to building emergencies.

    Roles within the ECO include Chief Warden, Deputy Warden, Area Wardens, Floor Wardens, and First Aiders. Contributing to the safety of others is highly rewarding. If you're interested in joining the ECO, contact emergency@unsw.edu.au.Ìý

  • All staff and students are automatically registered to receive SMS alerts during emergency situations. There will be a test of the system each term for quality assurance purposes. If you wish to opt out, log in to , go to your profile, and select the option to opt out under the 'Phone' section.

  • Familiarising yourself with »Ê¹Ú²ÊƱ's emergency procedures is important.Ìý

    You can view the »Ê¹Ú²ÊƱ's current procedures here:

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In case of emergency

Security Operations are your first point of call, even in an emergency.Ìý

For the fastest response use the SafeZone app or call Protective Services:

Get in touch

Visit us

8am - 5pm, Monday to Friday (excluding public holidays)

Estate Management Reception
Level 3, Mathews Building F23
Gate 11, Botany Street, Kensington 2033

Contact us

Phone: 02 9385 5111 (24/7)
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For repairs & maintenance, general services inquiries or, security services inquiries, you can request assistance by completing the form below.